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Rethinking how we measure the impact of libraries - Shared screen with speaker view
Marie Thurrold
43:01
Welcome! Please change the TO field in chat to “all panelists and attendees” so all can engage in chat
Marie Thurrold
43:14
Where is everyone joining us from today?
James Mc Coy
43:24
H I all from Modesto, California!
Brittany Horn
43:26
Virginia Beach, VA
Anita Winger
43:26
Mississippi
Tara Jankowski
43:26
Worcester, MA
Elisabeth Padjen
43:27
San Antonio, TX
Demaris Hill
43:28
Gainesville , FL
Aimee Thrasher-Hanson
43:29
Philadelphia, PA
Elizabeth Razo
43:29
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Remington Steed
43:29
Grand Rapids, MI
Silke Larison
43:30
Spruce Grove, Alberta
Lacey Wegner
43:30
Joining from Hays, KS
Amanda Standerfer
43:30
Hi from Urbana, Illinois!
Ryan McCrory
43:30
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Rachel Muchin Young
43:30
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Sara Winger
43:31
Baraboo Wisconsin
Miriam Veale
43:31
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Erin Nagel
43:31
Suwanee, GA
Jordan McCarthy
43:32
Hello from Cork, Ireland
Monique Freeman
43:32
Joliet Junior College, Joliet, IL
Holly Trott
43:32
Indiana
Elijah Scott
43:32
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Paige Smith
43:32
Lexington, Ky!
Oz Kamaci
43:32
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Kathleen Frederick
43:32
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Sarah Hansen
43:33
Hi from Aarhus, Denmark
Joanne Pariseau
43:33
Newport, Vermont
Lori Special
43:33
Raleigh, NC
STEPHEN MCALLISTER
43:33
Ottawa Ontario
Kayla Martin-Gant
43:33
Jackson, MS
Patti Fowler
43:33
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Valerie Meyerson
43:33
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Kristen Northrup
43:33
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carol lord
43:33
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Britta Schmedemann
43:33
Germany
Heather McCulley
43:34
Hello from Redding, California :)
Judie Cooper
43:34
Lake Park, FLorida
Nancy Kishpaugh
43:34
Independence Public Library, Independence, Kansas
Analisa Falcon
43:35
Hello! Coming in from Houston, TX
Natalie Houston
43:35
Good morning from Orlando, FL!
Anthony Arellano
43:35
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Jenna Dauer
43:35
Smithton IL
Tammy Taylor
43:35
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Amy Chellino
43:36
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Tammy Hanson
43:36
New Orleans Public Library
Debbie Maynard
43:36
Pequannock NJ
Elise Miller
43:36
Elise from Acton, Maine
Erin Lawrence
43:36
Culver, IN
James Larson
43:36
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Virginia Shaffer
43:36
Hi, from Iola, Kansas
Vicky Biancolo
43:36
western Massachusetts
Lori O'Connor
43:36
Kingston Ontario
Michael Hohner
43:36
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Stephen Kelly
43:37
Laois, Ireland
Zoey Dixon
43:37
London, UK
Kristin Shelley
43:37
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Margaret Woodruff
43:37
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Erica Moon
43:37
Glassboro NJ
Allie Lovette
43:37
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Krista Robinson
43:37
Stratford Ontario!
Emily Roberts
43:37
Washington, DC
Amanda Travis
43:37
Morning from Cicero, NY
Barbara Brattin
43:37
Hello from Kenosha, Wisconsin
Meagan Richards
43:38
Good morning! Brandon, Manitoba!
Farifteh Bidel
43:38
Hello from BPL
Mary Jo Smith
43:38
Rochester, NY!
Victoria
43:38
London, UK
Naomi Van Caillie
43:38
Okanagan, British Columbia, Canada
Teressa Keenan
43:38
Missoula, MT
Jacqueline Puff
43:38
Calgary, Alberta
Robert Bell
43:38
Thunder Bay, Ontario
Amee Odom
43:38
Union County, NC
Sarah Roberts
43:38
Hello form Toronto, Canada :)
Timothy Hayes
43:38
Tim Hayes, Westerly, RI
Emily Winfrey
43:39
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Jennie Garner
43:39
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Christin Hutsell
43:39
Modesto, CA
Kiley Percy
43:39
Ajax, Ontario, Canada
Emma Mercer
43:39
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timothy Wiles
43:39
Guilderland NY
Sierra Alley
43:39
Hi from Virginia!
Ryan McCrory
43:40
Lititz, PA
Tamara Myers
43:40
Hello from Poughkeepsie, NY
Peter Lindgaard
43:40
Hi there - Peter from Denmark
Jan Macartney
43:40
Hello from the Isle of Man
Susan Cameron
43:40
Hi from, Nova Scotia, Canada
Emily Eresuma
43:40
Hi, Salt Lake City, Utah
Emily Raymond
43:40
Dallas, TX
Alison Clarke
43:40
Toronto, Canada
Jason Curtis
43:41
St. George, UT
Mark Estes
43:41
san diego ca
Christy Harper
43:41
Hi from Whitby Ontario!
Bernd Vanderheyden
43:41
Brussels, Belgium!
Heather Folan
43:41
Hello from Jefferson County, Colorado
Patti Thomas
43:41
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Molly Krill
43:42
Ventura, CA
Brittany Horn
43:42
Virginia Beach, VA
Katina Jones
43:42
Kansas City, MO by way of St. Louis
Hannah Clarke
43:42
Hi from Cumbria Uk
Beth Helstien
43:42
San Juan Island, Washington
Ashley Fyvie
43:42
Mankato, Minnesota
Betsey Blanche
43:42
Austin, TX. Morning y'all
Denise Corey
43:42
Amherst, Nova Scotia
Steve Harsin
43:43
Rochester, Minnesota
Pamela Reeves
43:43
Hi from Laramie, Wyoming, University of Wyoming
Kathryn Drury
43:43
Ontario Canada
annette wallace
43:43
Hello from Waterford Ireland
Jennifer Bekker
43:43
Denton, TX
Julianne Moore
43:43
Statesville, NC
Greer Macdonell
43:43
Ontario, Canada
Wendy Hicks
43:43
Hi, from Stratford, Ontario, Canada
Nancy Mocsiran
43:43
Cleveland, OH
Rosemary Rae
43:43
Espanola, Ontario
Wenona Phillips
43:43
Hello from Laurel Delaware
Becky Reddell
43:44
Good morning from Lee’s Summit, MO! :)
J Spear
43:44
West Hartford, CT
Lauren Stara
43:44
Hello from Cincinnati, Ohio
Siobhan McGuinness
43:44
Louth Libraries in Ireland
Clare Doyle
43:44
Cork, Ireland
Jake Klem
43:44
Minnesota!
Susan Morris
43:44
Susan Morris, Library of Congress (ARL Statistics coordinator for LC)
Simon Meade
43:45
Hi from Dublin, Ireland!
Karen Wales
43:45
Richmond Hill, Ontario, Canada
Amy Jones
43:45
Hi Everyone, Telford, UK
Andrea Ursic
43:45
Brampton, Ontario, Canada
Kim Fong
43:46
Murray Utah
Adam Webb
43:46
Hot Springs, AR!
Bridget Kerans
43:46
Hello From Poplar Creek Library Streamwood,IL.
Brian Connellan
43:46
Hello from Athy
Ryan Deery
43:46
Hello from Charlevoix, MI
Susan Grant
43:47
Saskatoon Saskatchewan Canada
Cathy Simpson
43:47
Niagara-on-the-Lake, Ontario
Lisa Holmberg
43:47
boulder, co
Simon Rice
43:47
From Bedford UK
Colleen Schalm
43:47
Lacombe, Alberta
Brianna Thurman
43:47
Gastonia, NC !
Roberta Chapman
43:48
Winnipeg, Manitoba, Canada
Denise Smith
43:48
Hello from Hillsboro Texas
Paige Smith
43:48
Lexington, Ky!
Sara Peté
43:48
Olympia, WA
Julianna Robbins
43:48
Good morning from Long Beach, CA
Kara Hamilton
43:48
Alberta, Canada
Carenado Davis
43:48
Raleigh, NC
Tara Cooper
43:49
Vancouver, BC
Sarah Woodhall
43:49
Manchester, England
Beverly Mills
43:49
listen from Boston bmills
Aoife Lennon
43:49
Hi from Carlow, Ireland
Fiona Myles
43:49
Hello from Edinburgh, Scotland!
Ursula Brigl
43:49
Greetings from Cranbrook, BC Canada
Sabrina Jesram
43:49
Hello everyone, I am in NYC
Margje Milder
43:50
Hello from the Netherlands!
Brian Moore
43:51
Hello from sunny San Diego, CA!
Christina Carson
43:51
St Ives in Cornwall
Ray Holley
43:51
Ray Holley, Sonoma County Library
Beth Cote
43:51
Saskatoon SK Canada
Charlene Swansen
43:51
Durango, CO
Zoey Dixon
43:52
London, UK
Emily Roberts
43:52
Hi Susan!
Sarah Andrews
43:52
London, Ontario Canada
Alan Houston
43:52
Hi from New York!
Bethany Herrod
43:52
West Sussex, UK
Sarah Ruggiero
43:53
Hello from Portland, Maine!
David Love
43:53
Hi, I am in Edinburgh, Scotland. David
Heather Ratz
43:53
Belleville, Ontario Canada
John McMahon
43:53
Hi from Glasgow!
Sarah McCormack
43:53
Banff, Alberta, Canada
mary campbell
43:53
Birmingham, Al
Mary Ann Short
43:53
Hi from Grosse Pointe, Michigan
Laura Warner
43:54
Brantford Public Library!
Tim O'Dell
43:54
Hi from Lambeth, London
Judy Beauchamp
43:54
Hi from Miami,OK
Tammie Benham
43:54
Tammie from Kansas
Rebecca Antill
43:54
hello from Columbia, SC!
Erin Muske
43:55
Jupiter, Florida
Anjana Kipfer
43:55
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Betty Lou Kobe
43:55
Hello from Two Hills, Alberta, Canada
Diane McNulty
43:55
Cary Illinois
Deborah Abraham
43:55
Boston, Massachusets
Anna Persson
43:55
Karlskrona, Sweden
Julia Skelly
43:55
Cork, Ireland
Bobby Smiley
43:56
Vanderbilt University, Nashville, TN
Kristin Friberg
43:56
Princeton, NJ
Judith France
43:56
Hi from Yorkshire, England
Julie Broch-Mikkelsen
43:57
Hi from Copenhagen, Denmark
Barbara Pitkin
43:57
Hello, DVM ( Maryland0
Florian Gillard
43:57
Hello, Lausanne Switerzerland
Diane Schug-O'Neill
43:58
Hello, from Northern VA, USA
Tone Moseid
43:58
Tønsberg, Norway
John Hayes
43:59
Hello from Cork City, Ireland!
Heather-Lee Byrne
43:59
Hunstville, Alabama
Kelli Woo Shue
43:59
Halifax, Nova Scotia
Josie Chambers
43:59
Hi from Milton Keynes, England
Serena Mariage
44:00
Massey, Ontario
Andreas Sandskär
44:00
Helsingborg, Sweden
Katharina Nordling
44:00
Hi from Sweden!
Julie Demosthenes
44:00
Hi from Reno, Nevada!
Rebecca Jones
44:01
Toronto, Canada
Jade Modeste
44:02
London uk
Gail Crockett
44:02
Gail from West Hartford CT
Paul Howarth
44:02
Suffolk, England
Diane Wright
44:02
Hello from Northumberland Libraries, UK
Dan Watkins
44:02
Dallas, TX
Geri Remming
44:03
Hello from Largo, FLorida
Peggy Hemerling
44:03
Hastings, MI
Henrik Laursen
44:03
Jupiter florida
Thea Ellen
44:05
Good morning from Portland Oregon
Suzanne Chiupka
44:05
Hi! From Manitoba, Canada
Lisa Shaia
44:05
New Hartford, CT
Travis Eastham
44:05
Greetings from Chicago
Nadine Devin
44:06
Nadine from Ontario Canada!
Bonnie Anderson
44:06
Hi from Puyallup Washington
Lea Briggs
44:07
Maryville, Missouri
Mahogany Lore
44:07
Southern California
Ashly Ferguson
44:07
Tarrant County College - Fort Worth, TX
Heather Bumbalough
44:09
Jacksonville, Florida
Mary Ranadive
44:10
Towson, Maryland
Clara Cao
44:10
Hello from AB, Canada
Christine Rideout-Arkell
44:10
Windsor, Ontario
Marie Thurrold
44:11
Welcome all, just a reminder to please change the TO field in chat to “all panelists and attendees” so all can engage in chat. Otherwise, it’s just us panelists that can see your lovely messages.
Naomi Van Caillie
44:11
Okanagan, British Columbia Canada
Kaydene Humphrey
44:12
Hello from NYC
Margaret Thordsen
44:12
Roseville Public Library, Roseville CA.
Holly Williams
44:12
Pittsfield, Maine
Kathy Wade
44:14
Savannah, Georgia
Reccia Mandelcorn
44:15
Hi from Aurora, ONT.
Veronlca Young
44:15
Enoch Pratt Free Library Baltimore, MD
Andreas Sandskär
44:17
Helsingborg, Sweden
Helen Miller
44:17
Indian River, Michigan
Kathy Thompson
44:17
Maryville, Tennessee
Cecilia Zanforlin
44:18
Cecilia Sao Paulo Brazil
Pamela Price
44:19
Hello from Philadelphia, PA
Alice Couly
44:20
Hello from France !
Oleg Kagan
44:20
Greetings from Los Angeles, CA!
Kristine Kenney
44:20
Streamwood, IL
Jennifer Jeffery
44:21
hi from Potsdam new york
Staci Greenwald
44:21
Chicago, IL USA
KATHLEEN ROBERTSON
44:21
Denver, Colorado, USA :)
Adam Haigh
44:22
Hello from the Philadelphia suburbs. And to Christian, do you support FC Roskilde or perhaps another club?
Rory Gallagher
44:22
Hello from Donegal Libraries in the north west of Ireland
Debbie Shreve
44:24
Cary, NC
Michael Fein
44:24
Virginia, USA
Gabriel Rogers
44:24
Hello, from Milwaukee, WI.
Melissa Tidd
44:26
Hello from Orange County, NY!
Helen Hughes
44:27
Victoria, BC, Canada
Wendy Kieron-Sanchez
44:28
Newport, RI
Cynthia Martin
44:30
Hello from Vankleek Hill, Ontario
Shannon kammerer
44:31
Huron County, Ontario Canada
Tone Moseid
44:33
Hello from Norway
Natalie Cole
44:34
Los Angeles, California
Andrea Bunker
44:35
Boston, MA
Janice Bojda
44:36
Hello from Evanston, IL
Kaydene Humphrey
44:37
Hello from NYC
Daniel Bull
44:39
Greetings from Arlington, Texas
Sarah Ruggiero
44:39
Portland, Maine!
Lara Swimmer
44:42
Hello from Seattle!
Timothy Hayes
44:42
Tim Hayes, Westerly, Rhode Island, USA
Robert Morgan
44:43
Hello from Washington, DC
Mamie Ney
44:45
Auburn (Maine) Public Library
Victoria Hanley
44:45
Land O'Lakes Florida
Mary Querques
44:47
Hello from Halton Hills, Ontario Canada
Luti Salisbury
44:47
Hello from Arkansas
Katina Jones
44:48
Kansas City, MO by way of St. Louis
Anna Herron
44:48
Hi from Central Scotland
Andrea Ursic
44:48
Brampton, Ontario, Canada
Alice Couly
44:49
Hello from France
Michael Ellis
44:50
Hello from San Marcos Texas
Kevin Fendrick
44:51
Hello from SLC, Utah
Angel Baccigalopi
44:51
Grand Chenier, La
Patricia Bridges
44:52
Hello from Port Washington New York!,,
Lori Special
44:54
Hi, Julie Moore!
Michael Lenihan
44:55
Hello from Cork Ireland
Nancy Bond
44:56
Hello from South Texas!
Silke Larison
44:57
Spruce Grove, Alberta
sherry wade
44:58
Hello from the great Central Valley in California
Chris Harling
45:02
Hi Chris Wiltshire England
Edmund Jessup
45:03
Hello from Brooklyn
angi anderson
45:03
Land of the Coast Salish and Duwamish people, Seattle
Amanda Travis
45:04
Great music!
Sarah Hockey
45:04
Lancaster UK
Nick Demske
45:05
Morning from Racine Public Library, Racine WI
Celine Broughal
45:05
Hi from Kildare, Ireland
Mary Ann Short
45:07
Suburbs of Detroit, MI
Steve Casburn
45:17
Portland, Oregon, US
Madhu Kadiyala
45:20
Hello from AUC, Atlanta
Lesley Morgan
45:21
HI from Cardiff, Wales
Laura Evans
45:23
Hi from Pembrokeshire, Wales
Peter Bailey
45:31
Hi from Peter aka Libarbarian in St. Albert, Alberta
Nasser Saleh
45:33
Kingston, Ontario
Marge Mingin
45:37
Hello from West Orange, NJ
Joan Meehan
45:40
Hi everyone, from Joan, Newbridge, Co. Kildare, Ireland
Susan Honer
45:46
Hello from Middletown, CT
Geert Lievens
45:47
Hello from Brussels (Belgium)
Kimberly Perry
45:58
Hi Kim Perry from Camden, NC
Kasia Kowalska
46:00
The slides seem out of focus - is this something that can be fixed?
Joseph Dudley
46:03
Hello from Cleveland OH
Kasia Kowalska
46:25
Perfect, much better!
Abby Hoath
46:31
Wiltshire, UK
Alan Houston
46:38
Hello from Queens, NY!
TAYLOR LeBlanc
46:39
Hello from Slidell, LA !
Nick Demske
46:49
Morning from Racine Public Library, Racine WI
Sarah Hansen
46:50
Aarhus, Denmark 👋
Heather Folan
46:53
Hello from Jefferson County, Colorado!
Sally Robertson
46:54
hi
Candance Ward
46:54
NYC
Nannette Miller
46:57
Elk Rapids District Library, Elk Rapids Michigan
Ann Fogg
46:58
Ann Fogg'_' Avon, Massachusetts
Britta Schmedemann
47:01
Hello from Bremen in Germany
Mary Quinn
47:02
Hello from Jersey City, NJ
Darren Smart
47:03
Kent, UK
Curtis Matthew
47:11
New York, NY
Michael Clater
47:14
Greetings from Harrisburg, Pennsylvania
Betty Moore
47:17
Hello,Betty Moore / Palmetto Library, Palmetto Georgia - AFPLS
Bláithín Hurley
47:20
Hello from Waterford Libraries in Ireland
Diane Scarborough
47:24
Lancashire, UK
Donal O'Driscoll
47:25
Cork, Ireland
June Garcia
47:31
Denver, Colorado USA
Rossana Deadrick
47:33
Houston, TX
Krista Robinson
47:33
Hello from Stratford Ontario!
Kelli Jerome
47:36
Ontario, Canada
Michael Clater
47:36
Greetings from Harrisburg, Pennsylvania
Anita Winger
47:39
Starkville, MS
Nicki Hitchcock
47:46
hello from Worcestershire, England
Alejandra Quiroz Hernández
47:47
Greetings from Guadalajara, Mexico
Elaine Wilson
47:51
wirral UK
Aislinn Rourke
47:53
Hello from Raheny Library Dublin Ireland.
Sally Robertson
47:57
I am a Biking Librarian in Nashville, TN USA
Gina Brown
48:03
Newport, RI USA
Shona Thoma
48:07
Hello from Kildare, Ireland!
Kevin John
48:26
Huddersfield (West Yorkshire), British Isles
Katherine Jenkins
48:29
Greeting from Kentucky, USA!
angi anderson
48:30
On the land of Coast Salish and Duwamish people, Seattle
Lisa Rees
48:36
Granisle, British Columbia, Canada
Geert Lievens
48:45
Do you use the 4-spaces model in Roskilde?
Christine Kay
48:59
Lake Charles, Louisiana
Amanda Armitage
49:12
Ventura, CA
Megan Lowe
49:13
From the land of the Ouachita and Caddo people, Monroe, Louisiana
TAYLOR LeBlanc
49:51
Hello my fellow Louisianan!
Lynn Stewart-Parker
49:55
Starksboro, Vermont
Joseph Miesner
50:01
Hello from San Diego, California
Megan Lowe
50:01
From the land of the Ouachita and Caddo peoples, Monroe, Louisiana
Betty Moore
50:07
Hello All, Betty Moore - Palmetto Library, Palmetto Ga. / AFPLS
Lori Special
50:09
Yes, it is the same in the states. We are moving more toward outcomes. However, the capacity to measure outcomes varies by library and staff.
Lara Swimmer
50:14
Hello from Seattle , WA, USA
Denise Smith
50:20
Very powerful point
Toms Mathew
50:35
29.7604° N, 95.3698° W
Kim Bellofatto
50:36
Marshall, NC
Molly Senechal
50:38
Greetings from Green Bay, Wisconsin!
Michael Kirwan
50:40
Hi everyone - Mike Kirwan - Irving Texas
Marie Thurrold
51:24
Here is the UK Arts Council Review Christian mentioned: https://www.artscouncil.org.uk/sites/default/files/download-file/Understanding_the_Value_and_Impacts_of_Cultural_Experiences.pdf
Adam Haigh
51:37
Thanks Marie
Jackie Thompson
51:48
Hello from Canada
Jackie Benefraim
52:04
Hello from Jackie in Los Angeles
Peter Bailey
53:24
Where did the numbers in the charts come from? A survey?
Oisin Cleere
54:17
Dia dhaoibh! Greetings from Ireland
Gina Brown
54:25
Will the sides be available after the webinar? I'd like to share with my colleagues.
Marie Thurrold
54:33
Included below are two blog posts Christian has written about his work:Wanted: A new language for the value and impact of libraries: https://christianlauersen.net/2020/07/21/wanted-a-new-language-for-the-value-and-impact-of-libraries/A new language for the value and impact of libraries: Design and first findings: https://christianlauersen.net/2020/12/02/a-new-language-for-the-value-and-impact-of-libraries-design-and-first-findings/
Lori Special
54:45
What are the elements that are beneath each domain?
Remington Steed
55:09
Thanks Marie!
Marie Thurrold
55:28
@Gina Brown Hey Gina, you will receive an email after the webinar with all the resource available
Betty Lou Kobe
56:13
Hello from Two Hills, Alberta, Canada
Farifteh Bidel
57:42
Are you going to send out the recorded webinar?
Sally Robertson
57:49
That was great
Christian Lauersen
57:58
blog post about our library and value project: https://christianlauersen.net/2020/12/02/a-new-language-for-the-value-and-impact-of-libraries-design-and-first-findings/
Oleg Kagan
57:58
Looking forward to reading blog posts and reports! This really resonates.
Judie Cooper
58:14
The speakers voice is going in and out with echoing
James Byerly
58:18
Thanks Christian. I like the notion of looking at the un-countable qualities of libraries and library service. Fascinating stuff.
Adam Haigh
58:30
The slide deck will be shared, correct?
Margje Milder
58:47
us from all over the world in this webinar feels as a community too!
Vicky Biancolo
58:48
Will the recording be shared?
Marie Thurrold
59:19
@Farifteh Bidel Yes you will receive a recording of the webinar :)
Christian Lauersen
59:28
I share a lot of this stuff over on Twitter so follow along if interested: @clauersen
Farifteh Bidel
59:29
Thank you.
Wendy Hicks
59:38
Slides???
Vincent Mc Manus
59:57
Looking forward to reading again Christian's analysis
Marie Thurrold
01:00:12
@Wendy Hick Yes we will include the slide too :)
Florian Gillard
01:00:17
Small question for Christian, how are you planning to integrate your findings in your services, strategic management and communication strategy ?
Diane Wright
01:00:29
Is it possible to get the slides in a larger format?
Wendy Hicks
01:00:31
Yay!
Kevin John
01:00:42
Small question?
Marie Thurrold
01:01:12
If questions arise during discussions, please add them to the Q&A panel. We’ve saved about 10-15 minutes at the end of the webinar to answer attendees questions.
Mamie Ney
01:01:29
wow
Darren Smart
01:02:28
Christian - does your approach enable you to pick up 'unexpected outcomes' i.e. those not predicted in advance?
Marshneil Gay
01:02:46
from Marshneil Gay
Stephanie McEvoy
01:03:20
We will receive a link to the recording of this event but will we also receive the slide deck?
Marshneil Gay
01:04:03
Marshneil Gay, Riverdale, IL Library, Hello
Lori Special
01:04:05
@Tara, you are going to answer the questions I have.
Sarah Roberts
01:04:43
Tara - What did you board think about the survey (part 2) results? Do you have plans to repeat that survey?
Brianna Thurman
01:06:23
Tara - How did what you learned from your research impact outreach?
Marie Thurrold
01:06:50
If you have questions that arise during the discussions, please add them to the Q&A panel.
Lori Special
01:07:03
What was the sampling frame for this survey, Tara?
Marie Thurrold
01:07:04
We will share the recording and the slide deck in the email you receive after the webinar :)
Christian Lauersen
01:07:37
It did. I was positive surprised that staff came out so strong. I know that staff is the key to great libraries but I was not sure how clear citizens looked at that
Heather Folan
01:07:40
Yes! Serving the overserved is a huge concern
Sarah Hansen
01:09:34
How did you move from realizing you needed to change your buying/programs to making the actual changes? How did you gain the relevant information to qualify the decisions?
Kayla Martin-Gant
01:09:37
I can't stress enough how much I agree with all of this sentiment.
Lori Special
01:09:46
Tara, is your board representative of the library's service population or have another way of gathering information from the underserved?
J Spear
01:10:26
Struggles with my libraries don’t take a page from data analysts in medical and actuarial sectors, who manage privacy by anonymizing data
Diana Balbar
01:11:07
How do you educate people to help them understand the importance of literacy. The demographic we are trying to reach with preschoolers especially do not understand the importance. How do you help them when they don't understand themselves the need?
Lauren Stara
01:11:17
There are so many dimensions to accessibility also.
Lori Special
01:11:30
+1 Lauren
Kayla Martin-Gant
01:11:31
We're in this sort of trap (at least, in the US) where less foot traffic = diminishing value, which is fundamentally untrue.
Kayla Martin-Gant
01:11:34
Yes, Lauren.
Adam Haigh
01:11:35
Maybe initiatives like this will help shape the future of what states use and ask on the reports. There's a lot of qualitative data being missed here.
Britta Schmedemann
01:11:36
I'm sorry, but could Tara please speak a little slowlier for the not English native Speakers?
Steve Harsin
01:12:19
Dead right, Adam. We are reporting the wrong things to our funding bodies because they are asking us for the wrong things. And they don't know how to ask for the right things.
Heather Folan
01:12:40
Different approaches are required to reach underserved audiences--our traditional ways of reaching non-users are developed from a dominant-culture mentality and are not universally successful
Lori Special
01:12:43
@Christian, YES! The focus is usually on how to get people in the library rather than what do the people need from the library.
David Love
01:12:46
Isn’t the whole point of a customer survey to get answers to questions that you don’t know the answer to, rather than ask questions that you can anticipate what the answer may be?
Adam Haigh
01:12:55
Thanks for the kind words, @Steve
Marie Thurrold
01:13:16
Great questions coming in! Please pop them in to the Q&A panel at the bottom of the screen. We’ve saved about 10-15 minutes at the end of the webinar to answer attendees questions.
Luke Swarthout
01:13:31
How do you measure the library in the life of patron as opposed to the patron in the life of the library?
Mamie Ney
01:13:36
Yes, language can be hard. Librarians have too many technical terms and acronyms.
Steve Harsin
01:13:37
@Adam - this has been a subject of discuss in my organization, and how do we get the state to ask the kinds of questions that address "value".
Mahogany Lore
01:13:40
A phone survey inherently includes a certain amount of bias because it reaches those who have a phone and can and will answer it. Those who have multiple jobs, whose home life is too hectic to take a call from an unknown caller, who don't accept unknown calls because they value time and privacy, and others, will be underrepresented in the statistics acquired from a phone survey. This could lead to the statistics underrepresenting working families, undocumented persons, and when the library may actually be serving their needs.
Darren Smart
01:13:57
Here in Kent, UK we use a three pronged approach to measuring impact. Firstly all staff proactively collect 'outcome stories' from customers when they mention an impact the library has on them on an ongoing basis. These are collated & categorised which enables us to generate quantitative data from qualitative data. Secondly we undertake targeted systematic surveys to identify the specific impacts of particular services/offers/activities (eg Home Library service). Thirdly, we use surrogate measures where there is strong, peer reviewed evidence to link particular quantitative measures with specific outcomes (e.g. % of completers in the Summer Reading Challenge which is proven to reflect improved reading level post the summer holidays)
Jen Lisso
01:14:08
I think one of the challenges that libraries face is that truly connecting with underrepresented communities means approaching those groups with humility and curiosity and that takes time and energy. If this is a true goal of libraries then there needs to be a shift in where our time and resources are distributed. Make small, but impactful changes that help those communities.
Mahogany Lore
01:14:10
*and others
Heather Folan
01:14:30
Yes, Jen Lisso!
Denise Smith
01:14:32
With so many services going digital in the past year, we have to capture those efforts to reach patrons and meet their needs as well. We don't necessarily have measures in place to capture that data.
Lori Special
01:14:35
@Heather, the library in the US if very much a contributor to maintaining the status quo. Is it because of the lack of diversity in the profession as a whole, the culture in which our libraries exist, including the demands of the "vocal users?"
Adam Haigh
01:15:01
@Darren, that's really interesting. Fair play to you all.
Kayla Martin-Gant
01:15:43
Denise--that's something we're working on that at my job. I work for the MS Library Commission, so we're trying to determine how we can accurately depict our current reach, considering we're able to reach new users that couldn't come into our libraries before, but we're also a state with a MAJOR poverty and connectivity issue.
Kayla Martin-Gant
01:17:24
In that regard, I think it's important too when you're talking to your boards, your legislators, etc. to point out how much the public library is a driving force of, as well as dependent on, the rest of the community service ecosystem and all that entails.
Lauren Stara
01:17:36
@kayla - I am from the MA state agency - we should start a conversation via COSLA or more grassroots, among the agencies.
Kayla Martin-Gant
01:17:57
I'm down for that, Lauren!
Denise Smith
01:18:06
@ Kayla - We serve many rural communities, so we have similar issues here, especially connectivity issues. Some areas are remote and cannot get internet service at all.
Beth Helstien
01:18:08
@Lauren Stara, Hi from SJI!
Lauren Stara
01:18:24
@beth - Hi Beth!!!!
Lori Special
01:18:42
US libraries are very much a contributor to maintaining the status quo. Is it because of the lack of diversity in the profession as a whole, the culture in which our libraries exist, including the demand of the "vocal users?"
Mahogany Lore
01:18:53
Has an ethnographic study on library value ever been done? How about one on a grand scale--across time in multiple locations representing different types of communities and sizes of libraries?
Adam Haigh
01:18:55
Are any of you actively using Project Outcome and if so, how have the results been?
Denise Smith
01:18:59
@ Darren - love the idea of outcome stories - what a great way to justify our existence!
Kayla Martin-Gant
01:19:35
@Lori, I think it's definitely both. It's kind of an ouroboros of nonsense.
Lauren Stara
01:19:44
I think this kind of philosophical shift is a little easier in Denmark and Canada because of the political climate in the US. We have to find a way to shift it here also.
Eric Travis
01:19:53
@ Adam Haigh I was just thinking the same thing!
Tammy Hanson
01:19:58
We post outcome stories on our webpage
Adam Haigh
01:20:13
Everyone needs an "elevator speech" for advocacy with an anecdote or two.
Darren Smart
01:20:28
over the past 3 years we have shifted our reporting from 'metrics with the odd good news story' to outcome reporting with a mixture of quantitative & qualitative data to evidence the impact
Kayla Martin-Gant
01:20:37
The lack of diversity in US library staff is an issue with a huge ripple effect on advocacy efforts, community reach...Ugh.
Kayla Martin-Gant
01:20:43
@Adam--YES.
Celia Walker
01:20:45
GLAM 2019 study: https://www.bac-lac.gc.ca/eng/about-us/glam/Pages/default.aspx
Oleg Kagan
01:20:56
@Adam, Yup -- having a quick story or two up a sleeve is vital!
Jen Lisso
01:21:04
With enough stories collected, we can code the themes within them. In regard to needing get staff to share those impact stories - ask them, make it part of their workflow to report back to the system.
Eric Travis
01:21:08
@ Adam Haigh I was just thinking the same thing about Project Outcome!
Lori Special
01:21:20
Panelists, Tara's libraries mission is similar to that of all libraries -"To serve ALL community members." How do you see this goal as attainable within the context of what libraries do? If this is the mission or vision, how can you use your strategic plan to focus of specific needs?
Kayla Martin-Gant
01:21:27
@Jen, that's an excellent point about making that part of the workflow
Adam Haigh
01:21:47
@Lauren Stara - Well said, this is part of the issue in our libraries today when it comes to advocacy. Our state association has tied together a literacy initiative with the association and adopted the phrase "Libraries move PA forward"
Nick Demske
01:21:49
community member stories, not just "citizen" stories
Timothy Hayes
01:22:03
@Adam - and it's vital that EVERY member of your staff be comfortable giving that. If your staff aren't enthusiastic about what the institution is doing, it's going to confirm the opinions of people who think it's an outdated institution.
Lori Special
01:22:14
@Kaya - <3 "ouroboros..."
Nick Demske
01:22:17
many of my community members are not considered citizens by our government
Kayla Martin-Gant
01:22:27
That's a good point, Nick.
Adam Haigh
01:22:37
@Tim Hayes - Yes, definitely agree
Kayla Martin-Gant
01:22:41
And Timothy, you're absolutely right. Bad rep can definitely be worse than no rep.
Madhu Kadiyala
01:22:43
Public Libraries are the back bone of any community as we contribute to the patron's fundamental foundation of learning by providing access to a wide world of knowledge not available otherwise.
Nick Demske
01:22:49
if we're trying to be careful about our language...….
Lori Special
01:22:58
@ Nick your wording is exactly what Tara was talking about. Words matter.
Jackie Thompson
01:23:25
wonderful to hear staff celebrated as well as storytelling!
Mahogany Lore
01:24:06
@Celia Walker: thanks! @Jen Lisso: That's a great idea! We could create a professional, peer-generated, online database to collect and codify the stories.
michelle mcfarland
01:24:27
The lack of access for underserved communities nationwide is alarming
Lori Special
01:24:32
@Darren, so "resource sharing your data collection step process!" What kind of training do you give your staff to collaborate and co-create this data collection?
Heather Norton
01:25:07
What were some of those changes you did in your book clubs?
Lauren Stara
01:25:10
Express and staffless services are so important - but some library staff feel threatened by this. We have to think about it as MORE services, not OTHER services.
Jen Lisso
01:25:21
@Nick- 100%. I think the best stories come from the community via word of mouth. The more enmeshed the library is with their community organizations and groups within them, the more our work will "Speak for itself". The hope is that the library is so enmeshed that the community couldn't even imagine a life without us. Of course we will not reach everyone but we can at least shoot for the moon.
Oleg Kagan
01:25:31
"How Much Do You Love Us?" A Survey
Jade Modeste
01:25:37
What techniques are used to survey users eg questionnaires and focus groups - and how do you survey children and adolescents and get their feedback regarding library services
David Love
01:25:41
Do you think that on some occasions staff and processes in libraries cause an unintentional barrier to the quality of a library members experience?
Nadine Devin
01:25:42
Community Impact Stories
Kayla Martin-Gant
01:25:42
lol Oleg
Steve Harsin
01:25:43
What you're calling customer satisfaction is probably better described as "Outcomes"
Mamie Ney
01:26:21
Customer satisfaction would work for us since we call our users customers, not patrons.
Remington Steed
01:26:26
A common pitfall for us is asking "Do you like the library?" and people ALWAYS say yes, 5 out of 5, they love the library. Nice, but not informative. We need a more helpful question.
David Christensen
01:26:37
Collected stories (+ open-ended survey questions) would let us do an "emergent thematic analysis" to pull quantitative stats on topics/questions we didn't think to ask... :-)
Darren Smart
01:27:08
We train our staff at induction in about 20min, basic listening skills & use of open ended questions to tease out detail without leading the customer, supported by a quick, simple capture & submission process. Collation takes place centrally
Kayla Martin-Gant
01:27:13
I'd also love to know everyone's thoughts--panelists and attendees alike--on how you juggle serving ALL of your community + being inclusive and equitable in your collections, services, and programming, when you're part of a conservative region that tends to push back on a lot of things they feel are "pushing an agenda."
Mahogany Lore
01:27:22
@David Christensen: Great idea!
Beverly Michaels
01:27:30
.Our system's customer satisfaction surveys basically amount to asking our friends whether they like us. Our surveys do not reach people outside the library (non users)
Kayla Martin-Gant
01:27:39
Like, in terms of making people happy and measuring impact when you're trying to appeal to your funding authorities.
Sarah Roberts
01:27:41
Has anyone tried to measure how inclusive their library feels to users?
Adam Haigh
01:27:41
I think sometimes you also have to look within the walls of the library to make sure staff love the library as much as the patrons. It's more than a job, and staff should feel proud to represent it
Nicole Miller
01:27:46
We can ask questions like "How has the library changed your life?" "How has the library supported you during the pandemic?" "What is your favrite thing about the library?"
Vicky Biancolo
01:28:00
@Sarah That's a good question
Naomi Van Caillie
01:28:04
@darren is there any way you could share the capture and submission process
Elizabeth Coats
01:28:32
So. many. tech. issues! Sorry, I've missed so much and was really enjoying...looking forward to seeing the recording. Sigh.
Kayla Martin-Gant
01:28:32
It is and it isn't, Adam. I also have some feelings about career-oriented martyrdom, which librarians are often prone to and which their supervisory authorities often take advantage of.
David Christensen
01:28:34
@Mahogany Lore: we did something like that a while ago... *really* enlightening!
Kristin Friberg
01:28:41
True @Adam. If the staff expresses enthusiasm and passion for the mission of the library, it is infectious.
Steve Harsin
01:28:54
Kayla - when someone presents you with that kind of statement, you turn it right back around - "What kind of things would you like to see us feature?" Then act on that input.
Adam Haigh
01:29:01
@Kayla - Yes, I see your point for sure.
Reccia Mandelcorn
01:29:03
We created this video with our community. It's called Telling Our Stories. https://youtu.be/eFLUSGqPZlw
Kayla Martin-Gant
01:30:01
@Steve--oh, for sure! But what do you do when they then want books on, say, the benefits of conversion therapy and anti-vaccine stuff. If these seem oddly specific, there's a deeply unfortunate reason for that.
Bev Schwartzberg
01:30:28
To think about: research and findings on the value of libraries, completed by Natalie Cole of the California State Library. https://www.library.ca.gov/services/to-libraries/value-of-libraries/
Mahogany Lore
01:30:38
@Kayla Martin-Grant, that's such a good question. Conflicts in patron needs/perspectives is such a challenge. Even when it's not conservative views limiting diverse outreach, this challenge can impact services. For example, my library is tiny and doesn't have room for a separate children's section, which leads to a conflict between the needs of the adult patrons needing quiet to study and those of the children needing freedom to explore.@David Christensen: Did you publish it anywhere?
Lori Special
01:30:40
@Mahogany, ethnographic studies are too expensive and take too much time for most of the libraries I have working in...
Adam Haigh
01:30:49
@Kristin F. Thanks very much. It's a balancing act for sure with job satisfaction vs. enthusiasm
Steve Harsin
01:30:50
@Kayla - in one community where I worked, there was widespread interest in books on various conspiracy theories. We took that input, and created an endcap collection of just that material. Not only was it wildly popular in our little town, it was also very heavily borrowed by other libraries through ILL, which indicated to me at least that other libraries were not meeting the desire for such materials in their libraries.
Lori Special
01:31:35
@Kayla-community norms and culture. The struggle is real.
Mahogany Lore
01:31:42
@Lori Special, for any single library such an endeavor would definitely be too much. I'm wondering if this could be an endeavor for a vast partnership between libraries, or for an organization like ALA.
Kristen Northrup
01:31:59
@Steve H. The most popular titles by far in our collection are a series of conspiracy theories that ILL out of state because most public libraries won't carry them.
Tammie Benham
01:32:04
YEAH! Thank you for saying that. Mission creep is a real thing
Steve Harsin
01:32:09
@Kayla - I would get books that address conversion therapy honestly and forthrightly. Look for things written by people who have experienced conversion therapy, authorities on the topic, etc.
David Christensen
01:32:24
@Mahogany Lore: not published, no. I work in government; it was an internal study.
Heather Folan
01:32:26
Yes! We can't be experts on everything and everyone. Partner with the experts and allow them a forum instead of trying to become the experts ourselves
Kayla Martin-Gant
01:32:35
@Steve, oh yeah, I can absolutely see that. I guess I struggle really hard with the balance between "community needs" and "factual information" + harmful impact of presenting both outlooks as like, valid?
Adam Haigh
01:32:48
And kudos to Bibliotheca for putting on something like this...often times it's a little difficult to see them as something more than a technology provider of RFID gates, tags, inventory management, and self-checks.
Kayla Martin-Gant
01:32:57
Seconded, Adam
Steve Harsin
01:33:51
You should focus on things that are authoritative. HOWEVER, there's also some call to have things that are just plain popular, even if misguided. ALL your readers need access to ALL the viewpoints. They need to see the false as well as the true in order to learn to distinguish the difference.
Sarah Roberts
01:33:51
In Ontario, our schools ask whether students are reading for fun - that’s one of the ways that we track that metric in Ontario.
Laura Warner
01:33:52
Wow, that last question was loaded! I think that the library would partner with a research group that was looking to measure that impact over time.
Lori Special
01:34:21
"Foster a joy of reading" has always been an problem for me, especially as a children's librarian. I would prefer to have them use the library as a place to get their questions answered.
Vincent Mc Manus
01:34:24
Agreed insightful discussion
Betty Moore
01:34:33
Libraries seem to never get promote as to what is being offered or provided in the communities. Libraries / systems need to advertise as other companies do to promote a product.
Kayla Martin-Gant
01:35:04
I agree, Steve, for the most part! Other than that I don't really know how to find authoritative texts on things like conversion therapy when it is so widely regarded as dangerous and ineffectual, you know?
Mamie Ney
01:35:08
Life-long reading can garner financial support as you foster ties to the library.
Mahogany Lore
01:35:14
We also have to be aware of the issues inherent in the construction of knowledge, including for power to decide what is authoritative and for that power to be biased, to underrepresent marginalized groups.
Timothy Hayes
01:35:15
@Betty Moore - Yes! especially when you have new offerings (ie, Makerspaces, new program series, etc)
Janice Bojda
01:35:31
grades aren't "joy"
Kayla Martin-Gant
01:35:32
Betty, I agree with that, too. I have a LOT of issues with how so many libraries/librarians are so vehemently against advertising.
Adam Haigh
01:35:35
We've been fortunate to work with our local school district to get library cards in the hands of every high school student by sending an application for a card out with the orientation packets.
Sally Robertson
01:35:42
What about the success of tha Little Free Library movement showing the joy of reading?
Beth Cote
01:35:46
dr angus fletcher has an interesting book on research on literature and neurobiology that could be compared to reading stats
Vicki Stevenson
01:35:49
Our area had an excellent EDI study on early learning and kindergarten readiness that guided a multi-year (decade long) "Read to Every Kid Every Day" Picture Book project in our area. Over time, we saw the ready to read scores had improved which was rewarding.
Lori Special
01:35:59
As Christian said, "What if kids struggle and they don't like reading." If I came at them with "I want you to love reading." They would leave. Come at them with the idea that information is what we offer. They have to read to get that information.
Celia Walker
01:36:12
reading back is how I express joy in reading fiction--reading all the titles by an author
Nick Demske
01:36:15
that statistic is not correct on planning for incarceration. it is a mythology that gets pushed out very often, but it is misinformation (even though the general idea, that illiteracy, education and incarceration are correlated).
Nick Demske
01:36:43
I'm a legislator and I've looked for the source myself, but it just doesn't exist, for better or worse
Kayla Martin-Gant
01:37:02
Noted, Nick! Thank you.
Mamie Ney
01:37:05
We bring al 2nd and 6th graders to the library every year. Theyall have a chance to go home with a library card.
Beth Cote
01:37:11
lots of ways to access story without reading. as a parent of a child with a LD that makes joyful reading very challenging there are other ways like audiobooks to bridge
Madhu Kadiyala
01:37:14
You can open book boxes/book nooks if I might say in various sub divisions in your community. You can use donated books not being used for the collection. Although you cannot gather statistics in that area as there is no lending process involved, you can promote learning. Some of the books that appear in those boxes might motivate people to come to the library. You can see how many books are being taken from those boxes and it can be a measure to see if there is reading potential in that community. Just a suggestion
Kelli Jerome
01:37:19
I work as a regional institutional Librarian for the province of Ontario and am attending this session in order to learn how to gather data within the jails to assess inmate literacy rates. Interesting that you just brought that point up.
Sarah Roberts
01:37:21
One study on love of reading in Ontario: https://accessola.com/wp-content/uploads/2020/08/2011-Reading-for-Joy.pdf
Lori Special
01:37:29
Grade 3 reading scores and incarceration level is a statistic that if fraught with controversy, especially when income, systemic racism, health, and resources are factored.
Kayla Martin-Gant
01:37:29
Lori, I love love love finding stuff for kids who don't like reading--especially because a lot of the time, the reason they don't "like" reading is because they've had issues with it in the past that were unaddressed/exacerbated by poor treatment of their struggle.
Lauren Stara
01:37:44
So sorry, I have to go to another meeting. I look forward to the recording and the chat!
Lori Special
01:37:50
@Beth-AMEN!
Jacqueline Puff
01:37:55
The love of reading is usually after the love of hearing stories, or so the entire Waldorf School philosophy says. Importance of stortytime
Beth Helstien
01:38:08
please record and share this chat. It's so fast!
Adam Haigh
01:38:23
Agreed @Beth H.
Melissa Davis
01:38:53
We measure what we are able to do. Some stats are increasing like scanning to jobs and family services, faxing, and computer assistance with unemployment.
Marie Thurrold
01:39:37
The chat will be shared the in resources email you will receive after the webinar. Great conversation and resources shared. Thanks all!
Kayla Martin-Gant
01:39:49
Thank YOU.
Mahogany Lore
01:39:56
Call Number, the podcast for American Libraries Magazine, has an ad for a publisher offering more materials, especially children's materials at all levels, in large print as one approach to helping people with difficulty reading. I thought that was interesting and wonder if there are any studies on how much help a larger font size imparts.
Reccia Mandelcorn
01:40:08
COVID has negated our metrics. The provincial survey we complete in Ontario counts a 60-sec. view of a program (eg. storytime) as attendance. Totally atypical!
Angel Baccigalopi
01:40:10
Thanks for all the info. It really helps
Lori Special
01:40:10
@Kayla, my priority was to those kids who NEEDED the resources of the library and actively worked to invite and bring them in. The kids who felt drawn to what libraries offer are the low hanging fruit. I could offer anything and they would come. The challenge of getting those who would never venture into the library was my fiendish joy.
Naomi Van Caillie
01:40:30
Thank you! I very much look forward to the recording and any other resources you will be sharing!
Kayla Martin-Gant
01:40:55
Lori, you're a star and I was the same way. One time I got 35 teens to hang out at the library on a Friday night during football season and it was the greatest accomplishment of my life up to that point
Eric Travis
01:41:07
Very inspiring conversation. Also helped me clarify some issues we have been discussing in Austin Public Library. Thanks to Tara, Christian and Kelly, and all participants.
Lori Special
01:41:14
Your Library for Blind and Physically Handicapped in the US is also a great resource for children and adults who need larger print and audio. It's free!
Melissa Davis
01:41:15
Our curbside services went up 9,000 percent.
Kayla Martin-Gant
01:41:19
I have to go because I have another conference, but thank you all so much for putting this on and for the attendees being so awesome and discussing all of this!
Adam Haigh
01:41:21
Wow @Eric. How'd you manage that?
Robert Bell
01:41:24
thanks everyone - great information
Stephanie McEvoy
01:41:25
This program was fabulous!! Amazing presenters!! I can't wait to receive the recording and chat transcript. There are so much great points to ponder. Thank you Biblioteca, please keep doing programs like this!!
STEPHEN MCALLISTER
01:41:29
Thank you all.
Nick Demske
01:41:31
overall a really excellent conversation and educational webinar. thanks to all those who worked on it
Mary Kate Downing
01:41:31
Thanks, all!
Mahogany Lore
01:41:35
@Lori Special: Awesome! Thanks!
michelle mcfarland
01:41:57
Excellent Presentation
Adam Haigh
01:42:17
Really enjoyed this...lots of very smart people on here with lots of great ideas!
Beth Helstien
01:42:23
Thanks for this conversation. Loved the presentation from the panelists, especially Christian. Thanks!
Steve Harsin
01:42:30
@Christian - yes WE are powerful. Our conversations need to be much more about the value the librarian brings to the community than just about the collection. WE is a great word.
Lori Special
01:42:43
@Kayla-I have a shirt given to me by a friend, "If you want a well rounded education, find a bad librarian."
Bonnie Anderson
01:42:46
Thankk you!
Roberta Chapman
01:42:48
Such an awesome conversation. Thank you to all.
Betty Moore
01:42:48
Thank You for the awareness.
Jan Conway
01:42:49
Thanks everyone, great information and advice
Marie Thurrold
01:42:59
For those interested, please find all upcoming and on-demand webinars here: https://www.bibliotheca.com/events/
John Hayes
01:43:01
Thanks all it was a great talk, lots of great information and insight!
Robert Morgan
01:43:08
Thanks to all the speakers and audience members. It was very stimulating.
Allie Lovette
01:43:13
Thank you!
Sarah Roberts
01:43:17
Thank you everyone!
Andrea Ursic
01:43:17
Thank you!!!
Madhu Kadiyala
01:43:26
An informative discussion. I am all for service to the community and have a great praise for Public libraries. Thanks for this webinar presentation.
Vicky Biancolo
01:43:27
Thank you so much. This is the first webinar I have attended that I will rewatch :)
Rosemary Rae
01:43:31
thank you - informative session
Amber McNair
01:43:33
Thank you very much!
Oisin Cleere
01:43:33
fantastic conversation! thanks Kelly, Tara & Christian, lots to think about!
Heather-Lee Byrne
01:43:36
Thank you so much for sharing all your insights!
JULIA WARD
01:43:39
Thanks for this session. Hope there is a part 2
Marie Thurrold
01:43:40
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Simon Meade
01:43:44
Thank you..great webinar.
Nancy Kishpaugh
01:43:50
Thank you for the great webinars and great presenters
Colleen Schalm
01:43:50
This was an insightful discussion - lots to think about and try to implement. Thank you Bibliotheca and the great speakers!
Kristin Shelley
01:43:51
Thank you! This was a great discussion.
Nancy Bond
01:43:52
this was excellent! Thank you!
Becky Reddell
01:43:53
Thank you!! :)
Geri Remming
01:43:54
Thank you!
Michael Hohner
01:43:55
Thank you!!!!
Diane Schug-O'Neill
01:43:57
Thanks, Kelly, Christian, and Tara AND to the LIVELY Chats!
Steve Harsin
01:43:57
Wait! Aren't you going to get to the questions?
Geert Lievens
01:43:59
Thank you so much !!
Mary Jo Smith
01:44:00
Excellent webinar! Thank you so much!
Deborah Kristoff
01:44:00
Thank you!
Stacey Perkowski
01:44:00
Thank you so much! This was a great discussion.
Mamie Ney
01:44:01
Thank you, thank yu, thank you.!
Sofia Pinto
01:44:01
Thanks
Ursula Brigl
01:44:02
This was a very informative session. I look forward to reading the report.
Heather Folan
01:44:02
Excellent webinar. Thank you so much!
Sierra Alley
01:44:03
Thank you!
Christian Lauersen
01:44:03
Thanks for all the great Q's - I write about this stuff + more over on THe Library Lab: https://christianlauersen.net/
Oleg Kagan
01:44:04
Thank you!
Mahogany Lore
01:44:05
Thank you @Tara & @Christian!
Tim O'Dell
01:44:06
thanks you
Oz Kamaci
01:44:07
Thank you!
Tone Moseid
01:44:07
Thank you, this was interesting!
Timothy Hayes
01:44:07
thanks everyone!
Marie Thurrold
01:44:07
Hope you enjoyed the webinar! Thank you for joining!
Sara Winger
01:44:08
thank you
Monica Mader
01:44:09
Thank you
Heather Norton
01:44:09
great presentation thank you
April Wharton
01:44:10
Thank you!
Karen Goyer
01:44:10
Thank you!!
Julie Broch-Mikkelsen
01:44:10
Thank you!
Betty Lou Kobe
01:44:11
thank you!
Lesley Morgan
01:44:11
Thank you, all - a very interesting session.
Bridget Kerans
01:44:12
Thank you all!!!!
Vincent Mc Manus
01:44:14
Much appreciated
Lauren Tilly
01:44:15
Thank you!!
James Byerly
01:44:16
Thank you all!
Thea Ellen
01:44:16
Thank you :-)
Natalie Houston
01:44:16
Really enjoyed this! Thank you.
Dan Compton
01:44:17
Thanks!
Steve Harsin
01:44:17
What about the questions?
Clara Cao
01:44:18
Thank you.
Michael Fein
01:44:18
Thank you!!
Jody Thomas
01:44:19
This was wonderful! Thank you!
Kurt Hadeler
01:44:19
Thank you
Adam Haigh
01:44:20
THanks all of you... Really enjoyed it Christian.